Join the team at Marineware

MarineWare.com © MarineWare.com

Market leading hi tech composites and coatings company Marineware are recruiting for a new Technical Customer Service Specialist

Location: Eastleigh

Salary: Experience Dependent

Job Type: Permanent, Full-time

About us

Join an established, forward-thinking company at the heart of the marine leisure market. At marineware.com we're passionate about delivering outstanding customer experiences for our valued customers and driving innovation in everything we do.

The Opportunity

Are you a proactive problem-solver who thrives in a fast-paced environment? We're seeking a dynamic Technical Customer Service Specialist to become a key member of our busy team.

The successful candidate will have an interest in delivering quality customer service with a good understanding of the requirements of working in a technical, admin and support role. They should also have excellent communication skills with a clear and confident manner along with the ability to provide exceptional customer service at all times. The ability to liaise effectively with other departments is essential, as is the ability to plan own work effectively using excellent time management and organisational skills.

The role will suit a proactive multiskilled person looking to join an established and forward-thinking company. A keen interest/understanding in the marine leisure market is essential. Technical product training will be given on an ongoing basis. The successful candidate will also be expected to join the team in promoting our services and products, representing the company at boat and trade shows.

What You'll Do

• Deliver Exceptional Service: Respond promptly and professionally to customer and in-house queries, ensuring every interaction exceeds expectations.
• Support the Sales Team: Assist our technical sales representatives with both technical and non-technical enquiries, sharing responsibility of converting quotes into orders.
• Collaborate Across Departments: Work closely with colleagues in other teams, being supportive, sharing information and ideas to ensure seamless service delivery.
• Take Initiative: Plan and prioritise your own workload, using excellent time management and organisational skills to stay ahead in a busy environment.
• Grow With Us: Participate in ongoing technical product training and represent the company at boat show stands, showcasing your expertise and enthusiasm.

About You

• Proactive & Resourceful: You're always looking for ways to improve processes and deliver better results.
• Passionate About Service: You have a genuine interest in customer service and enjoy solving problems.
• Strong Communicator: You communicate clearly and confidently, both in an online written presence and in person.
• Team Player: You enjoy working with others to achieve shared goals.
• Organised & Self-Motivated: You manage your time effectively and take ownership of your responsibilities.
• Marine Leisure Enthusiast: A keen interest or understanding of the marine leisure market is essential.

What We Offer

• Attractive Salary with monthly and yearly bonuses
• Profit Share Scheme-be rewarded for your contribution to our success
• Comprehensive Benefits:
• Private medical insurance
• Pension
• Life insurance
• Additional leave
• Sick pay
• On-site parking
• Company events

Work-Life Balance: Monday to Friday, day shifts-no weekends with the exception of the occasional Boat Show.

If you're eager to join a supportive, innovative team where your ideas and energy will be valued, we'd love to hear from you. Apply today and hear from us shortly