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RigPro launches new service

by RigPro Marketing Team 7 Oct 2018 21:16 PDT 8 October 2018
One of the new services being announced by Rig Pro will be a 24x7 emergency service © RigPro

RigPro, the Southern Spars, Future Fibres and Hall Spars service organisation, has announced the launch of its new service offering and brand, underpinned by a new business strategy with customer experience at its core.

Through this re-launch, RigPro aims to become the number one choice rig and rigging service and engineered solutions provider with a strong commitment to having the highest standards of customer care and service.

As the North Technology Group's (NTG) Mast Group´s service division, RigPro manage and maintain spars and rigging, and continue an unmatched level of customer care throughout the lifecycle of the rig. Their strategically positioned service centres around the world and access to mast design and service history files gives you 24/7 support.

RigPro plans to expand to more locations through a global franchise, introduce a 24/7 emergency response service, strengthen its presence at regattas and expand its service design engineering practice – all with the goal of becoming more responsive.

Building upon their already superior technical expertise, a new and unique three-tiered rigger certification will be launched as well as an apprenticeship programme to develop the next generation of riggers.

The new RigPro is the authorised service provider for Southern Spars, Future Fibres, Hall Spars and also Marten Spars, Nordic Masts and Omohundro.

As an integrated part of the North Technology Group´s mast businesses, RigPro has 24/7 access to their global database of yachts, as well as their superior engineering design capabilities. This will give RigPro and their franchisees the unique ability to provide engineered solutions above deck, upgrades and modifications.

“This is an exciting change for RigPro and marks a strategic milestone in our future direction. It confirms our commitment to a superior level of service for which there is high demand within the sailing community,” Stefano Scarpa, RigPro Director of Service commented on the re-launch.

“The growth of RigPro within the last few years has shown that there is a definite and growing demand for a global authorized service provider. With a clear focus on customer service and care, the new RigPro will fill this gap in the market," added Sam Watson, NTG Mast Group CEO


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