An on-the-water towboat company that assists Gulf Coast boaters get home safely was singled out for its professionalism at the BoatUS Towing Services Annual Conference recently held in Clearwater Beach, Florida. Tower of the Year honors went to TowBoatUS Tampa Bay, which is owned and operated by Capt. Larry Tieman and Capt. Clayton Tieman. The company has eight locations along the Gulf Coast from Tampa Bay to Cedar Key, including St. Petersburg, Tampa Bay, Clearwater, Tarpon Springs, Hudson, Homosassa River, Crystal River and Yankeetown.
Much like an auto club for boaters, an annual on-the-water towing plan with TowBoatUS gives boaters and anglers a reliable way to call for assistance when their boats break down on the water, run out of gas, or run aground. The locally-owned company is part of a nationwide network of over 300 ports and a fleet of over 600 TowBoatUS and Vessel Assist towboats. The company was honored for its near perfect towing dispatch operation, superior customer service and satisfaction, as well as towing case management.
The company also received two additional awards - the BoatUS Membership Achievement Award for selling the most BoatUS memberships in the entire fleet, and was honored with the BoatUS Dispatchers Choice Award, given by the dispatching staff at the BoatUS 24-hour call centers for providing members with fast response and utmost professionalism during the dispatch process.
'We have grown our business to become the largest BoatUS towing service provider in the United States and we are very proud of our accomplishments,' said Capt. Larry Tieman. 'With fourteen boats and sixteen captains, we handle over 2,500 requests a year for on-the-water assistance. If you're broken down or run out of gas near shore, we're very proud that we can get a bright red towboat with a professional captain to your location in usually an hour or less,' he added.
'The Tieman's operation is the standard bearer that many in our towing fleet look up to, showing others how to run a successful on-the-water towing business in one of the busiest regions of the country,' said BoatUS Vice President and Director of Towing Services Adam Wheeler. 'And they do it professionally, with the great care that our members deserve, and always with a positive attitude.'
BoatUS Towing Services offers an 'unlimited' towing plan for Florida boaters for just $149 a year, which includes BoatUS membership. Without a towing plan, the national average out-of-pocket cost for a tow is about $600. For membership and towing information visit www.BoatUS.com/towing or call 800-888-4869.
by D. Scott Croft
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3:41 PM Tue 29 Jan 2013GMT
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