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Good service always needs a mention

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rogerd View Drop Down
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    Posted: 13 Dec 06 at 3:05pm

 

About a year ago I bought a very cheap drysuit from Typhoon and have used it about a dozen times.

A couple of weeks ago whilst trying to sink an old vintage Merlin I noticed my right leg was rather damp and as I may be knocking on a bit I am not yet incontinent I concluded that the suit must have got snagged on something.

At home I tested it (the suit that is) and found that there were several small leaks around the seal where the boot joined the leg. I rang Typhoon in Redcar and they suggested I send the suit to them. Two days later a phone call from them. Uh Oh I thought repair bill time. How much to repair I said. "Nothing at all the kind man replied  the material is suspect and we are replacing the suit FOC".

I just wanted to praise Typhoon for an excellent, prompt and no quibble service.

Thankyou.

 

 

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rogerd View Drop Down
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Post Options Post Options   Quote rogerd Quote  Post ReplyReply Direct Link To This Post Posted: 14 Dec 06 at 5:03pm
New drysuit arrived this morning. Less than a weeks turnaround and they must be busy with xmas and all that. Fantastic. At least when I go swimming at the Bloody Mary I will stay dry
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Lukepiewalker View Drop Down
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Post Options Post Options   Quote Lukepiewalker Quote  Post ReplyReply Direct Link To This Post Posted: 14 Dec 06 at 5:54pm
In that case can I give North Sails OD a big pat on the back. Fixed my mainsail and sent it back within a week, and dead cheap it was too...
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Post Options Post Options   Quote radial179102 Quote  Post ReplyReply Direct Link To This Post Posted: 18 Dec 06 at 9:47am
Cygnus sails have repaired many ripped laser sail for me!!! Only about 20 to fix the sail sleeve and rips into the sail itself! Not bad!! Hehe!


Villan is my Bitch ;)
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Post Options Post Options   Quote Scooby_simon Quote  Post ReplyReply Direct Link To This Post Posted: 18 Dec 06 at 11:14am

Haken do a good job too !

had a pair of Ratchamatic's deliverd, but one cam with a becket and one without.  THey sent me a replacement, and also paid the postage to send the other one back, also sent me a nice Harken Calendar to boot - top job  

Wanna learn to Ski - PM me..
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