sail-world.com
 
 
News Home Cruising Photo Gallery Video Gallery

 

Sail-World.com : West Marine offers refunds on Rocna anchors over manufacturing issue

West Marine offers refunds on Rocna anchors over manufacturing issue

'Rocna stainless steel anchor'    Rocna Anchors    Click Here to view large photo

West Marine, the biggest distributor of Rocna anchors in USA has issued a 'Product Specification Notice' in regard to 13 types of anchors sold by the New Zealand based company. Rocna anchors are sold in 34 countries.

The West Marine notice reads in part: 'One of our suppliers, Rocna, recently notified us that beginning in 2010, their anchors (with the model numbers listed below) were manufactured using a different, weaker grade of steel compared to that published on the Rocna website at the time and that had been previously published in West Marine catalogs.

'West Marine was unaware of the change in the grade of steel from that indicated on Rocna’s website, and West Marine did not publish exact specifications (either in our catalogs, or on the product packaging) at the time, or since.

'However, we felt that we should communicate the fact that this information was different so that you are fully informed about the products you purchase from West Marine.'

The notice concludes with the offer to replace any Rocna anchors 'if you feel your Rocna anchor does not meet your expectation, our 'No Hassle Guarantee' assures you are protected and you may return your Rocna anchor to us for a refund'. For their part, Rocna have covered off the issue with a note on their website click here?nid=87567 to read

Several cruising publications have picked up on the issue, which attracted over 70 pages of comment in one online forum.

Prestigious British sailing magazine, Yachting Monthly?nid=87567, wrote 'the under-fire manufacturer exclusively told YM (see the current August 2011 issue) that it was 'deeply sorry' for unknowingly producing low-grade steel anchors.

'New Zealand-based Rocna had been manufacturing anchors in China from 'shank steel with a reduced specification'.

'Chief executive Steve Bambury said: 'This was not done with Rocna's knowledge and we stress that only a limited number of anchors were affected.'


The notice, which is being described as a Recall Notice in some media, says that 'West Marine were informed by Rocna at the beginning of 2010 that anchors were being manufactured using a weaker grade of steel.'

Rather curiously West Marine describe the issue as a 'bummer' and goes on to say that Rocna produced anchors with steel of a lesser grade than that called for on their website and that had been previously published.

Estimates vary on the number of anchors that could be affected by the recall offer, with Rocna claiming that only 300 anchors are affected while a former production manager for Rocna claims that the real number is nearer 4000.

It is not known how many owners of Rocna anchors have availed themselves of the West Marine offer. No other marine outlets have made a similar offer to West Marine

Rocna, in a story published in Practical Sailor?nid=87567, could find no cause for the recall claiming that that based on recent tests, 'the [anchor] chain is going to fall apart long before the anchor ever does,' he said.

However many of the tests quoted by Rocna are straight pull tests and the issues seem to arise under a sideways pull situation. In the forums, several owners have claimed that their Rocna anchors have bent shanks, however it is not clear whether this is a material issue or operator error.

A Rocna spokesman is reported in Practical sailor as saying that there is no way to identify the anchors with the reduced specifications, something which has raised the ire of many owners who have commented on the end of the Practical Sailor?nid=87567 article





by Richard Gladwell

  

Click on the FB Like link to post this story to your FB wall

http://www.sail-world.com/index.cfm?nid=87567

9:11 AM Mon 22 Aug 2011 GMT






Click here for printer friendly version
Click here to send us feedback or comments about this story.


News - USA and the World







International Moth Worlds - Mothballed on day 4 + Video by Mark Jardine / YachtsandYachting.com,




Gladwell's Line: A change of direction needed in the America's Cup *Feature by Richard Gladwell/Sail-World.com/nz,
























Anna Tunnicliffe set to compete at the CrossFit Games by Anna Tunnicliffe, Pittsburgh, PA
























Final day shakes up standings at Cape Panwa Hotel Phuket Raceweek by Cape Panwa Hotel Phuket Race Week 2014,








2014 Cape Panwa Hotel Phuket Raceweek - Waiting game on Day 3
International Moth Worlds: Thunderstorms delay racing on Day 1
Fuerteventura World Cup - Impressive tricks on day 1
2014 Governor's Cup - Two former winners in the finals
America's Cup: Iain Murray explains reasons for Australian withdrawal *Feature
Wilson and Roble remain number one match racers in U.S.
2014 ISAF Youth Match Racing World Championship - Set to start
PWA Pozo World Cup - Moreno twins dominate home spot
ISAF Youth Worlds - Record breaking regatta in Tavira + Video
Melges 32 European Championship - Robertissima remains out front
Farr 40 West Coast Championship - Italians take one-point lead
Melges 32 European Championship - Day 3 images by Carlo Borlenghi
New York Yacht Club Race Week - Marstrom 32 fleet off to anxious start
Melges 32 European Championship - Day 3 images by Max Ranchi
CYC Race to Mackinac - Cruising fleet sets sail in 106th edition
Team Alvimedica getting a touchup
PWA Pozo World Cup - Plenty of drama on day 5
ISAF Youth Sailing World Championship - Day 5 Videos
NYYC Race Week - High performance classes put on shoreside show
2014 Pacific Cup - 'Invisible Hand' the first boat to finish
Clipper Round the World Yacht Race - B.C.'s Eric Holden skippers wins   
America's Cup: Updates on Team Australia withdraw   
J/70 North American titles - Brian Keane moves to top of leaderboard   
2016-2017 America's Cup - Team Australia withdraws   
VX One North American Championship - Chris Alexander takes charge   
America's Cup: Team NZ disappointed, but on track after Australians go   
America's Cup: Hamilton Island decides not to proceed with Challenge.   
America's Cup: Challenger of Record withdraws from Regatta   
WWA Wakeboard National Championships head to Waco   
Farr 40 West Coast Championship - Day 2   
RP52 Scarlet Runner sails in San Francisco   
2014 Governor's Cup - Nevin Snow and team on form   
ISAF Youth Worlds - Americans claim silver medals in Tavira   
2014 Cape Panwa Hotel Phuket Raceweek - Day 1   
Melges 32 European Championship - Day 2 images by Carlo Borlenghi   
Windsurfing and Kiteboarding World Cup to take place on Fuerteventura   
ISAF Youth Worlds - Medals decided in thrilling Tavira conclusion   
7th Annual Swim for Cystic Fibrosis to take place July 21st   
Melges 32 European Championship - Day 2 images by Max Ranchi   
Cape Panwa Hotel Phuket Raceweek, Day 2 - It just keeps getting better   


For this week's complete news stories select    Last 7 Days
   Search All News
For last month's complete news stories select    Last 30 Days
   Archive News







Sail-World.com  


















Switch Default Region to:

Social Media

Asia

Australia

Canada

Europe

New Zealand

United Kingdom


http://www.sail-world.com/event_images/image/Twitter_logo_small.png http://www.sail-world.com/event_images/image/FaceBook-icon.png  http://www.sail-world.com/event_images/image/RSS-Icon.png

United States

Cruising Northern

Cruising Southern

MarineBusiness World

PowerBoat World

FishingBoating World

 

Contact

Commercial

News

Search

Contact Us

Advertisers Information

Submit news/events

Search Stories/Text

Feedback

Advertisers Directory

Newsletter Archive

Photo Gallery

 

Banner Advertising Details

Newsletter Subscribe

Video Gallery

Policies

 

 

 

Privacy Policy

 

 


Cookie Policy

 

 



This site and its contents are © Copyright TetraMedia and/or the original author, photographer etc. All Rights Reserved.  Photographs are copyright by law.  If you wish to use or buy a photograph contact the photographer directly.
XLXL WAS US
LocalAds   DE  ES  FR  IT