News Home Cruising Photo Gallery Video Gallery : An apology from Sail-World NZ to subscribers

An apology from Sail-World NZ to subscribers ©
Sail-World New Zealand wishes to apologise to some of of newsletter subscribers who have not been receiving their Sail-World New Zealand newsletters since 5 July.

The issue below affects only those who have email addresses ending in

It seems that Xtra have allowed Sail-World to slip onto a 'blacklist', its seems mainly because of Rolex and fake watch spam. We have experienced this issue before and went through Xtra's 'whitelist' process to get Sail-World newsletters recognised by Xtra as not being spam.

It came to our attention late last week that the problem had reoccurred. We attempted a work around rather than try and deal with, however we found late this afternoon (27 July) that the workaround was not working, and we have once again had to apply to be 'whitelisted'.

The issue is caused by the way in which Xtra's webmail application handles the reporting of spam - which seems to be automated, and once a sender reaches a certain level of spam reports then your mail server is blacklisted.

The issue is compounded by the size of the Sail-World mail list which in New Zealand numbers some 15,000 newsletters per cycle or 45,000 newsletters per week, consequently it is very easy for Sail-World to reach a blacklist threshhold.

Because of Yahoo/Xtra’s spam policy, if you have an address then you will have missed Sail-World NZ newsletter coverage of the Alinghi 5 launch -  Carlo Borlenghi- Alinghi?nid=59499 ©  

There are two work arounds for individual users:

(a) goto and login in with your email address (use the full address eg and enter your password; your YahooXtra webmail application should open; go to the Spam folder and you should see the Sail-World NZ newsletter sitting in the Spam folder; select the newsletter and mark as 'Not Spam'

(b) use another ISP for your Sail-World newsletter subscription. This issue does not affect those with Vodafone, Googlemail, Hotmail or any other mail provider other than Xtra.

We have little confidence in Xtra's ability to quickly resolve this issue and recommend you follow the process in (a) above. You will need to do this even if you use Outlook or some other mail handling application, as the mail is not hitting Outlook, but is being stopped by Xtra.

We apologise for the inconvenience caused to those who use as their mail provider and who have tried to resolve the issue by resubscribing to Sail-World. Unfortunately this will not resolve the issue as it is caused by Xtra, not by Sail-World NZ.

We are also sorry that you have missed some of our best newsletters and material because of the action taken by Xtra. We wasted hours on the phone and dealing with various call centres on the last occasion this occurred (affecting those who used domain email addresses hosted by Xtra).

Because of Yahoo/Xtra’s spam policy, if you have an address then you will have missed Sail-World NZ newsletter coverage of the BOR90 relaunch -  BMW Oracle Racing © Photo Gilles?nid=59499 Martin-Raget   Click Here to view large photo

You can see the newsletters you have missed by clicking here?nid=59499 which will take you to our newsletter archive. We are sorry that you have missed our superb coverage of the Alinghi 5 launch, and close ups of the catamaran, plus out coverage of the Audi MedCup and the beautiful images of this regatta by some of the world's top photographers. You will also have missed some great shots of BOR90 sailing in San Diego, the Quarter Ton Cup being sailed in Cowes, the 29ers and 49ers in Lake Garda, New Zealand's win in the ISAF Youth Worlds and around 180 other stories.

Of course, if you are a regular visitor, along with 150,000 unique viewers per month, to our website then you will see all published stories and news, but will miss the Editorials.

Sail-World's New Zealand edition is published Monday night, Wednesday night and Friday night/Saturday morning NZT.

Once again we apologise for any inconvenience caused through this action by Xtra. We have no idea when it will be resolved, and have no confidence that it will not occur again.

When you check your so-called 'Spam folder' you might find that, as well as the usual rubbish, that there is a lot of other legitimate email in there as well!

We weren't going to start a mailbag on this one, but it seems we are not alone:

Xtra email Content Great article guys on the xtra issue. I have a company domain with a dot com address & have the same issue with our clients. A real pain in the.... Suggest to your subscribers to get a Google address - the issue goes away! Really enjoy getting your newsletters - can't imagine what I'd do if i didn't receive them!!!

Hi Richard, finally I managed to check my spam. Yes you were right there was 13 relevant emails that I should have received, including some from nnnn at nnn who I was still receiving emails from. Thanks for your help; hopefully they will not go there anymore. Cheers

Richard I found that your excellent publication was being consigned to SPAM. I think I have now sorted it.
I want to continue receiving it. Tell Xtra that it is definitely NOT spam

To: Richard Gladwell Thanks for email, Sorry have just found 18 Emails on spam. Will action as you advised.

Because of Yahoo/Xtra’s spam policy, if you have an address then you will have missed Sail-World NZ newsletter coverage of the Coutts Quarter Ton Cup -  © Paul Wyeth -  

by Richard Gladwell


Click on the FB Like link to post this story to your FB wall

8:39 AM Mon 10 Aug 2009 GMT

Click here for printer friendly version
Click here to send us feedback or comments about this story.

Related News Stories:

31 Aug 2014  Images of the Waitemata: More from RNZYS Winter Series
31 Aug 2014  Images of the Waitemata: RNZYS Winter Series - Ginger Photography
26 Aug 2014  Sailing to feature in AIMS Games from 2015
25 Aug 2014  Wakatere takes home the silverware in the MRX Youth Pathways Regatta
25 Aug 2014  Loving our midwinter pit stop in NZ, nothing like home
19 Aug 2014  NZL Sailing Team in the Media Spotlight
17 Aug 2014  NZL Yachting Trust Optimists: A World’s First at French Bay
16 Aug 2014  Lawson's Dry Hills sponsor Premier Top of the South Keel Boat Regatta
14 Aug 2014  Calling all Yacht Clubs for the Young Challenger's Cup
14 Aug 2014  Kiwi Skud Sailing: NZL 5th in North Americans and still fundraising

News - USA and the World

Volvo Ocean Race 2014-15 CEO Knut Frostad talks (Part III) *Feature by Rob Kothe and the Sail-World team,

Audi Melges 20 World Championship - ‘Samba Pa Ti’ crowned champion by International Audi Melges 20 Class Association,

Audi Melges 20 World Championship - Final race to decide champion by International Audi Melges 20 Class Association,

Fort Lauderdale International Boat Show - 13 things to See and do by Fort Lauderdale International Boat Show,

Volvo Ocean Race: Update from Team Vestas Wind in images by Richard Gladwell/,

Audi Melges 20 World Championship - Classic Garda conditions on day 2 by International Audi Melges 20 Class Association,

Audi Melges 20 World Championship - Alessandro Rombelli's 'STIG' leads
Volvo Ocean Race: Call of Duty comes first for Team Alvimedica
Audi Melges 20 World Championship - Day 1 images by Stefano Gattini
Helping boaters understand weather basics
PWA Alacati World Cup - Exciting finish on day 2
Match 40s find the surface again + Video
Audi Melges 20 World Championship - Day 1 images by Max Ranchi
Clagett Regatta names first Executive Director
Transatlantic Race - Fleet expanded for 2015 edition
IFDS World Championship overall
Anna Tunnicliffe: Alinghi finishes second - Extreme Sailing Series
2014 18' Skiff International Regatta - Day 2
2014 Audi Melges 20 World Championship - It's go time in Garda
2nd Annual Keith Dinsmoor Regatta September 13-14
Aldo Alessio Regatta - Three days of tight racing
PWA Alacati World Cup - First blood to Van Der Steen and Offringa
Oakcliff Sailing hosts the Nacra 17, 49er and 49erFX Nationals + Video
International 18ft Skiff Regatta underway on San Francisco Bay
Maxi Yacht Rolex Cup 2014 - Quality fleet for Maxi Classic
Sailing Champions League - which is Europe's best sailing club?
Weta fun at the Wine & Roses Regatta   
Extreme Sailing Series: The Wave, Muscat claims victory on Cardiff Bay   
International 14 World Championships 2015: Not just for boys   
Rio de Janeiro achieves 50% treatment of sewage outflow *Feature   
2014 AWT Quatro Desert Showdown - Event memorable videos   
2014 18' Skiff Int Regatta: Day 1 at San Francisco - Reversal on beach   
Emirates Team NZ: Last race boost cannot save team from table bottom   
PWA Alacati World Cup - Furious slalom is upon us   
J/111 World Championships - The Winner is Shmokin Joe!   
J/24 US National Championship - Victory for Will Welles’ Cougar   
Extreme Sailing Series: View the Final Day's action - Replay   
NYYC Grandmasters Team Race - Reign continues for Noroton Yacht Club   
WSSR announces new World Record Around Britain and Ireland   
IFDS Worlds 2014 - Final day photos by Tim Wilkes   
2014 Detroit Cup - Morvan wins   
Newport Bucket Regatta 2014 -Images by George Bekris   
IFDS Worlds 2014 - Final report: USA qualifies for Rio 2016   
Extreme Sailing Series: Absent With-Out Leave – Ben Ainslie Racing   
2014 IFDS World Championship - New champions claim medals   
2014 IFDS World Championships - Sunday’s race images by Tim Wilkes   

For this week's complete news stories select    Last 7 Days
   Search All News
For last month's complete news stories select    Last 30 Days
   Archive News  

Switch Default Region to:

Social Media





New Zealand

United Kingdom

United States

Cruising Northern

Cruising Southern

MarineBusiness World

PowerBoat World

FishingBoating World






Contact Us

Advertisers Information

Submit news/events

Search Stories/Text


Advertisers Directory

Newsletter Archive

Photo Gallery


Banner Advertising Details

Newsletter Subscribe

Video Gallery





Privacy Policy



Cookie Policy



This site and its contents are © Copyright TetraMedia and/or the original author, photographer etc. All Rights Reserved.  Photographs are copyright by law.  If you wish to use or buy a photograph contact the photographer directly.
LocalAds   DE  ES  FR  IT