Please select your home edition
Edition
Bakewell-White Yacht Design

West Marine offers refunds on Rocna anchors over manufacturing issue

by Richard Gladwell on 22 Aug 2011
Rocna stainless steel anchor Rocna Anchors

West Marine, the biggest distributor of Rocna anchors in USA has issued a 'Product Specification Notice' in regard to 13 types of anchors sold by the New Zealand based company. Rocna anchors are sold in 34 countries.

The West Marine notice reads in part: 'One of our suppliers, Rocna, recently notified us that beginning in 2010, their anchors (with the model numbers listed below) were manufactured using a different, weaker grade of steel compared to that published on the Rocna website at the time and that had been previously published in West Marine catalogs.

'West Marine was unaware of the change in the grade of steel from that indicated on Rocna’s website, and West Marine did not publish exact specifications (either in our catalogs, or on the product packaging) at the time, or since.

'However, we felt that we should communicate the fact that this information was different so that you are fully informed about the products you purchase from West Marine.'

The notice concludes with the offer to replace any Rocna anchors 'if you feel your Rocna anchor does not meet your expectation, our 'No Hassle Guarantee' assures you are protected and you may return your Rocna anchor to us for a refund'. For their part, Rocna have covered off the issue with a note on their website http://www.rocna.com/news!click_here to read

Several cruising publications have picked up on the issue, which attracted over 70 pages of comment in one online forum.

Prestigious British sailing magazine, http://www.yachtingmonthly.com/news/529434/american-chandlery-offers-rocna-refund!Yachting_Monthly, wrote 'the under-fire manufacturer exclusively told YM (see the current August 2011 issue) that it was 'deeply sorry' for unknowingly producing low-grade steel anchors.

'New Zealand-based Rocna had been manufacturing anchors in China from 'shank steel with a reduced specification'.

'Chief executive Steve Bambury said: 'This was not done with Rocna's knowledge and we stress that only a limited number of anchors were affected.'


The notice, which is being described as a Recall Notice in some media, says that 'West Marine were informed by Rocna at the beginning of 2010 that anchors were being manufactured using a weaker grade of steel.'

Rather curiously West Marine describe the issue as a 'bummer' and goes on to say that Rocna produced anchors with steel of a lesser grade than that called for on their website and that had been previously published.

Estimates vary on the number of anchors that could be affected by the recall offer, with Rocna claiming that only 300 anchors are affected while a former production manager for Rocna claims that the real number is nearer 4000.

It is not known how many owners of Rocna anchors have availed themselves of the West Marine offer. No other marine outlets have made a similar offer to West Marine

Rocna, in a story published in http://www.practical-sailor.com/blog/-10562-1.html!Practical_Sailor, could find no cause for the recall claiming that that based on recent tests, 'the [anchor] chain is going to fall apart long before the anchor ever does,' he said.

However many of the tests quoted by Rocna are straight pull tests and the issues seem to arise under a sideways pull situation. In the forums, several owners have claimed that their Rocna anchors have bent shanks, however it is not clear whether this is a material issue or operator error.

A Rocna spokesman is reported in Practical sailor as saying that there is no way to identify the anchors with the reduced specifications, something which has raised the ire of many owners who have commented on the end of the http://www.practical-sailor.com/blog/-10562-1.html!Practical_Sailor article

upffront 660x82Naiad/Oracle SupplierInSunSport - NZ

Related Articles

Edgartown Race Week - Overall report
Four races were held today, in nine - twelve knots from the southwest for the IRC fleet. This is the third leg of the east coast IRC summer series. Four races were held today, in nine - twelve knots from the southwest for the IRC fleet. The three TP52’s had hard fought battles as usual.
Posted today at 6:35 am
Conch Republic Cup - More than just a race to Cuba
When relations between U.S. and Cuba were restored in 2015, Conch Republic Cup was resurrected after a 13-year hiatus. When diplomatic relations between the U.S. and Cuba were restored in 2015, the Conch Republic Cup was resurrected after a forced 13-year hiatus.
Posted today at 6:02 am
Brewin Dolphin Commodores' Cup - Lone bullets for the Brits
Despite three more inshore races being held on day five France Blue leads with a similar 11.5 point margin to yesterday 2016 Brewin Dolphin Commodores' Cup - Despite three more inshore races being held on day five of the Brewin Dolphin Commodores' Cup, the Royal Ocean Racing Club's biennial flagship event for three boat teams with Corinthian crews, France Blue leads with a similar 11.5 point margin to yesterday, but Flanders North Sea is now the team that has relieved France White of second place overall.
Posted today at 2:10 am
Supermaxi Scallywag has her first outing on Sydney Harbour
Scallywag is a 100' Super Maxi Yacht (ex Ragamuffin 100) owned by a HongKong Business man. Scallywag is a 100' Super Maxi Yacht (ex Ragamuffin 100) owned by a HongKong Business man. Yesterday the boat took it first sail on Sydney Harbour in preparation for this weekend's start of the CYCA Land Rover Sydney to Gold Coast Yacht Race
Posted on 28 Jul
Extreme Sailing Series– Oman Air sneak early lead despite bump on nose
Hamburg’s River Elbe in the HafenCity area was transformed into the ultimate test in Stadium Racing today Hamburg’s River Elbe in the HafenCity area was transformed into the ultimate test in Stadium Racing today, with the narrow river, passing traffic, high walls, shifty light winds and strong currents challenging the fleet on the opening day
Posted on 28 Jul
52 Super Series – Puerto Portals Week – Quantum Racing top of the pops
Quantum Racing stand on the threshold of their third regatta win of the season after sailing to their fourth win today. The Bay of Palma lived up to its one way traffic reputation for most of the time. The risk-reward equation for those pressing for the pin end launch was high. But significantly both of today’s race winners – Quantum Racing and Bronenosec– favoured the lower risk mid line starts where they had a better chance of coming away from the gun at maximum speed by staying clear of the jousting and jostling
Posted on 28 Jul
Debriefing the 2015-16 Clipper Round The World Race with Huw Fernie
Sail-World talked with Huw Fernie of Visit Seattle to learn more about a Clipper Round The World Race skipper’s life. Skipper Huw Fernie and his Visit Seattle crew took top honors in the Den Helder Northern Seas Challenge, marking their second podium finish during the 2015/16 Clipper Round The World Race. I recently caught up with Fernie to learn more about Visit Seattle’s success in the Den Helder Northern Seas Challenge, and to learn more about the life of a Clipper Round The World Race skipper.
Posted on 28 Jul
Oman Air quick to master light airs on Day 1 of Extreme Sailing Series
Last year’s wild and gusty winds gave way to light simmering airs but the Oman Sail was quick to master the conditions. The compact River Elbe race course, bordered on all sides by cargo containers and all the handling equipment associated with one of the busiest ports in the world, was expected to be tricky for the GC32 fleet even though the race area had been expanded.
Posted on 28 Jul
Finale of Clipper Race global series starts in The Netherlands
The 198nm race to London is going to be one of the most nail-biting yet with just six points separating the top teams After a Departure Ceremony from Willemsoord Marina and a Parade of Sail in the presence of Dutch Royal Navy ship ZrMs Luymes, the fleet started the final short sprint to London off the Dutch coast.
Posted on 28 Jul
Thousands of spectators expected to welcome home Clipper Race fleet
Hurricane winds, giant waves, freezing conditions, battered boats and tragedy fail to quell fighting spirit of the crew. The tenth edition of the famous biennial race for novice sailors led by professional skippers is regarded as the most challenging on record after the event endured the most extreme conditions it has ever faced in its 20-year history.
Posted on 28 Jul