Please select your home edition
Edition
Marine Resource 2016

West Marine offers refunds on Rocna anchors over manufacturing issue

by Richard Gladwell on 22 Aug 2011
Rocna stainless steel anchor Rocna Anchors

West Marine, the biggest distributor of Rocna anchors in USA has issued a 'Product Specification Notice' in regard to 13 types of anchors sold by the New Zealand based company. Rocna anchors are sold in 34 countries.

The West Marine notice reads in part: 'One of our suppliers, Rocna, recently notified us that beginning in 2010, their anchors (with the model numbers listed below) were manufactured using a different, weaker grade of steel compared to that published on the Rocna website at the time and that had been previously published in West Marine catalogs.

'West Marine was unaware of the change in the grade of steel from that indicated on Rocna’s website, and West Marine did not publish exact specifications (either in our catalogs, or on the product packaging) at the time, or since.

'However, we felt that we should communicate the fact that this information was different so that you are fully informed about the products you purchase from West Marine.'

The notice concludes with the offer to replace any Rocna anchors 'if you feel your Rocna anchor does not meet your expectation, our 'No Hassle Guarantee' assures you are protected and you may return your Rocna anchor to us for a refund'. For their part, Rocna have covered off the issue with a note on their website http://www.rocna.com/news!click_here to read

Several cruising publications have picked up on the issue, which attracted over 70 pages of comment in one online forum.

Prestigious British sailing magazine, http://www.yachtingmonthly.com/news/529434/american-chandlery-offers-rocna-refund!Yachting_Monthly, wrote 'the under-fire manufacturer exclusively told YM (see the current August 2011 issue) that it was 'deeply sorry' for unknowingly producing low-grade steel anchors.

'New Zealand-based Rocna had been manufacturing anchors in China from 'shank steel with a reduced specification'.

'Chief executive Steve Bambury said: 'This was not done with Rocna's knowledge and we stress that only a limited number of anchors were affected.'


The notice, which is being described as a Recall Notice in some media, says that 'West Marine were informed by Rocna at the beginning of 2010 that anchors were being manufactured using a weaker grade of steel.'

Rather curiously West Marine describe the issue as a 'bummer' and goes on to say that Rocna produced anchors with steel of a lesser grade than that called for on their website and that had been previously published.

Estimates vary on the number of anchors that could be affected by the recall offer, with Rocna claiming that only 300 anchors are affected while a former production manager for Rocna claims that the real number is nearer 4000.

It is not known how many owners of Rocna anchors have availed themselves of the West Marine offer. No other marine outlets have made a similar offer to West Marine

Rocna, in a story published in http://www.practical-sailor.com/blog/-10562-1.html!Practical_Sailor, could find no cause for the recall claiming that that based on recent tests, 'the [anchor] chain is going to fall apart long before the anchor ever does,' he said.

However many of the tests quoted by Rocna are straight pull tests and the issues seem to arise under a sideways pull situation. In the forums, several owners have claimed that their Rocna anchors have bent shanks, however it is not clear whether this is a material issue or operator error.

A Rocna spokesman is reported in Practical sailor as saying that there is no way to identify the anchors with the reduced specifications, something which has raised the ire of many owners who have commented on the end of the http://www.practical-sailor.com/blog/-10562-1.html!Practical_Sailor article

Zhik Dinghy 660x82Ancasta Ker 40+ 660x82Protector - 660 x 82

Related Articles

Vendée Globe – ETAs becoming clearer for Attanasio and Colman
Conrad Colman is only 163 miles from the finish, and although under jury rig is making 6.8 knots towards the finish. Conrad Colman (Foresight Natural Energy) is only 163 miles from the finish, and although under jury rig is making 6.8 knots towards the finish. Eve though the NW’ly wind will continue to veer northerly during the night and become lighter at times later in the day tomorrow, the Crazy Kiwi hopes to arrive on Friday night.
Posted today at 8:10 pm
Vendée Globe – The best of Didac Costa
Didac Costa's welcome back was big. At the heart of it were the men and women of the Les Sables d'Olonne fire service. Didac Costa's welcome back to Les Sables d'Olonne was big. And at the heart of it were the men and women of the Les Sables d'Olonne fire service.
Posted today at 7:55 pm
RORC Caribbean 600 – Epic win for Bella Mente
Bella Mente counted 85 sail changes and at one point, both yachts were way-over canvassed, smoking along at 30 knots The lead in the Maxi72s changed hands on seven occasions during the race. Bella Mente counted 85 sail changes and at one point, both yachts were way-over canvassed, smoking along at 30 knots in a gigantic squall.
Posted today at 5:14 pm
The 10 most impactful youngsters in Volvo Ocean Race history
Age is just a number, right? Well, yes – according to some of the sailors who've tackled the world's toughest ocean test Age is just a number, right? Well, yes – according to some of the sailors who've tackled the world's toughest ocean test.
Posted today at 4:50 pm
Vendée Globe – Vendee2020Vision – Six best solo sailors selected
Vendée2020Vision helped with the coaching and development of a 10-strong squad of Britain’s top aspirant solo skippers. While in Les Sables d’Olonne competitors continue to stream across the finish line after three and a half months at sea, in Southampton work continues to train up British sailing talent to give them the best chance of competing in the Vendée Globe in four year’s time.
Posted today at 1:15 pm
Extreme Sailing Series– ENGIE and Team Tilt to take wildcard challenge
Headed up by highly experienced offshore sailor, Sebastien Rogues, ENGIE come with valuable experience in the GC32 Following their participation in the inaugural GC32 Championship - also being staged in Muscat - the GC32 Racing Tour teams ENGIE and Team Tilt will compete in the Extreme Sailing Series season opener in Oman in less than two weeks' time.
Posted today at 11:57 am
Invisible Hand In inshore mode – Images by Erik Simonson
Invisible Hand In inshore mode – Images by Erik Simonson Invisible Hand In inshore mode – Images by Erik Simonson
Posted today at 11:31 am
Vendée Globe – Didac Costa takes 14th place
The tenacious, driven Costa succeeded with one of the smallest budgets of 29 skippers who started race on November 6th. The tenacious, driven Costa has succeeded with one of the smallest budgets of the 29 skippers who started the race on November 6th.
Posted today at 9:36 am
Vendee Globe - Foresight Natural Energy Day 109 - Ancient Homer
The wind has died. The one proud mainsail drags lazily back and forth across the cabin top. The wind has died. The one proud mainsail drags lazily back and forth across the cabin top. Even the rippling laughter of the wake down the side of the hull has dulled as Foresight Natural Energy lethargically crawls across the dark disk of the horizon. The bright orange jib is the only flash of colour in a quiet world where a dull lead coloured sea lolls under a pewter sky.
Posted today at 4:36 am
CCA welcomes America's fastest non-stop solo circumnavigator
The CCA is particularly proud of member Rich Wilson’s accomplishment in the just completed Vendée Globe race The Cruising Club of America is particularly proud of member Rich Wilson’s (Marblehead, Mass.) accomplishment in the just completed Vendée Globe race. Sailing solo for nearly 27,500 miles aboard Great American IV, Wilson finished the planet-rounding competition in just over 107 days, returning to the west coast of France on Tuesday February 21, 2017 after having started there on November 6, 2016.
Posted today at 3:44 am