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Sailing School finds success by embracing Social Media

by Buffalo News/Lee Mylchreest on 22 May 2012
Bill Zimmerman and the clients he found through Social Media .. .
It's a story from which many a struggling sailing school could take a lead. The Seven Seas Sailing School, located in Buffalo, New York State, USA, was a challenging seasonal business, kept going by a lot of passion and determination, but the company was merely gliding, not flourishing. It all changed when they embraced social media on the Internet.

'It has completely transformed how we do business, said Bill Zimmerman, director of the company. 'We’ve gone from being a small, anxious business that was Buffalo’s best-kept secret, to a strong, thriving, waterfront institution. 'It has brought us a financial stability that is precious to us.'

The breakthrough came two years ago when the company began offering daily deals through the social buying websites LivingSocial and Groupon, heavily discounting its two-hour chartered picnic sail for two.

The strategy was that those customers would return to Seven Seas for keelboat lessons once they caught the sailing bug.

It seems to have worked.

'It’s hard to ask for a better season than last year,' Zimmerman said. 'I don’t want to be greedy, but I’m already getting the sense that this season is going to be tremendously successful, too.'

Where the company once prebooked five or six sails for the season, it prebooked more than 600 during 2010 and 2011.

Though the sails were discounted by about 64 percent, Seven Seas didn’t take a hit. That’s because many of the school’s captains — part paid, part commission, part volunteer — donate hours of their service simply for the love of sailing. Any money made on the tours goes directly to them.

Those big numbers have translated into lesson sales. The school has added 10 Coast Guard-certified instructors to its original four to handle the new students.

In years past, the school had spent $15,000 on television commercials.

'That sounds like a lot, but it’s a drop in the bucket compared to some budgets. You really need to spend a couple hundred grand to get your name out,' Zimmerman said. 'With social media, we’ve been able to inundate the marketplace with awareness.'

That market now stretches well beyond the Canadian border into Ontario.

'For anyone south of Toronto, it’s actually less of a stress to drive to Buffalo than to drive through Toronto,' Zimmerman said. 'But calling Welland used to be an $8 phone call. How could you afford to market there? Social media has blown that wide open now, and it’s only going to get bigger.'

He sees Ontario as a huge growth market for the company, with the potential to increase his business by one third solely on the influx of Canadian customers.

But Seven Seas Sailing School didn't stop there. In 2010, they opened the Indian school, where some of its local instructors now spend their winters. The Tanzanian school, on Lake Victoria, should be open next spring.

'I’ve done all kinds of sailing—racing, I owned a charter in Hawaii for years,' said Ed Quinlan, an instructor who helped set up the Indian school. 'Now the most pleasure I get is from promoting the sport of sailing through teaching.'

Seven Seas is on a mission to promote a love of sailing here, too.

http://www.buffalonews.com

The very idea of a community sailing school is something far removed from the traditional avenues to sailing. In the past, if you didn’t own a sailboat or belong to a yacht club, you generally didn’t learn to sail. The expense excluded entire populations of people from the sport.

But Seven Seas changed that, heading up a trend that has caught on around the country.

'Our business will definitely grow. It’s a rising tide that will lift all boats,' said Zimmerman.
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