Please select your home edition
Edition
Bakewell-White Yacht Design

Riviera rewards dealer excellence in Australia and New Zealand

by Stephen Milne on 22 Aug 2011
Service Award recipient Sharm Brown is congratulated by R Marine Queensland’s dealer principal Randall Jones Riviera . http://www.riviera.com.au
Innovation and creativity in these challenging times have earned R Marine New Zealand Riviera’s most esteemed Dealership of the Year award.

The annual Australia/New Zealand Dealer of the Year awards recognise excellence, outstanding achievement and dedication to Riviera’s loyal owners and brand.

Dealers are judged on their ability both to service Riviera customer needs and boats, conduct client events and professional representation of the brand, overall boat sales both of new and pre-owned Rivieras, co-operation with the factory’s business guidelines, ethics and communication with dealer support services, dealership presentation and customer satisfaction.

The annual Dealer Awards have been running consistently for the past 17 years.

R Marine New Zealand dealer principal Bruce McGill said winning the Dealership of the Year Award would not have been possible without the tremendous effort put in by each and every member of the 18 strong team.

'The Dealership of the Year award is in recognition of the initiatives we have introduced to allow us to withstand the impact of the current economic climate by providing innovative customer services and support. Particular mention was made of the ‘Concierge and Service Contract’ concepts we have introduced,' he said.

'I’m so proud of the team at R Marine New Zealand and thank all the crew for their effort throughout the year.'

Riviera director of brand and communication Stephen Milne said it was pleasing to see a high level of passion and strong sales results in these challenging times.

'I congratulate all our dealer staff for a tremendous effort and I have no doubt that Riviera’s success today is a direct result of the dedication and enthusiasm of the solid dealership network we have in place in Australia and New Zealand,' he said.

R Marine Queensland’s service technician Sharm Brown was awarded this year’s award for Service Excellence by an individual in Australia/New Zealand for his dedication and exceptional customer service.

Sharm has spent a lifetime in the marine industry, having worked with his father who owned the slipway at Runaway Bay Marina before gaining his skippers ticket in the mid 90s.



Sharm has worked on vessels as large as 50 metres and has also owned his own commercial crabbing vessel.

Sharm said he enjoyed working for Riviera and he was thrilled to receive the award.

'I find the work at Riviera very satisfying and I love working with a world-class product,' he said.

'I thrive on customer interaction and listening to their service and warranty needs and helping them find solutions.'

R Marine Sydney was recognised for its outstanding sales success with the highest number of boats sold in the region during the past 12 months and dealer principal Michael Joyce was presented with the award for Sales Excellence by a dealership in Australia/New Zealand. This is the 11th consecutive year that R Marine Sydney have been awarded this honour.

Peter Devery from R Marine Sydney received the award for Sales Excellence by and individual in Australia/New Zealand for the second consecutive year.

R Marine Sydney dealer principal Michael Joyce said it was an honour for his dealership to receive these awards.

'Peter has attributed to a very secure team, everyone aspires to look after everyone’s clients equally and it is a real team effort, we are one big family here at R Marine Sydney. Everyone works together and Peter gets a lot of support from the sales guys,' Michael said.

'I am very proud of R Marine Sydney’s sales success, positive attitude, enthusiasm and the fact that we work as a team with Riviera and the other dealers, it’s an exceptional relationship.'

Peter Devery began his career in the marine industry 13 years ago and prior to that he completed an apprenticeship in the Air Force where he fitted guns and missiles to air craft.

Peter said he was proud to be working with Riviera, a world class brand.

'Particularly after the 2011 Sydney International Boat Show, I saw how well respected Riviera is within the industry and it makes me feel very proud to be associated with what is truly an Australian boating icon,' he said.

'I am very extremely to receive this award and I appreciate the recognition by Riviera for my efforts.'

Riviera offers 20 different models from 36 to 85 feet across four model series Flybridge, Sport Yacht, Offshore Express and Motor Yachts.

For more information, please go to www.riviera.com.au

Ancasta Ker 40+ 660x82North Technology - Southern SparsWildwind 2016 660x82

Related Articles

Mark Light appointed Race Director of Clipper Round the World Race
Mark replaces former Race Director Justin Taylor who decided to stand down after almost a decade with the company. With four years’ experience assisting the race planning, he is now looking forward to stepping up to the lead role, one of the most challenging that exists in global sailing.
Posted on 28 Nov
Predictwind release improved racing and cruising routing function
PredictWind has released a major upgrade to its Routing function, taking a much more graphic and interactive approach PredictWind has released a major upgrade to its Routing function, taking a much more graphic and interactive approach to what has been a black art of weather routing, used to chose the fastest route for racers or most comfortable route for cruisers.
Posted on 28 Nov
Only room for one at the top
The results of RMIT's (Royal Melbourne Institute of Technology) independent testing are in. The results of RMIT's (Royal Melbourne Institute of Technology) independent testing are in. Zhik® is the market leader in waterproof durability with a new standard that replicates the real world sailing environment and conditions. It is an astounding four times more so than the previous leader.
Posted on 28 Nov
Marine Resources job updates
The latest jobs in the marine industry Marine Resources specialises in filling job vacancies within the Leisure Marine Industry. We have a variety of recruitment services to suit all types of marine employer.
Posted on 18 Nov
Zhik Avlare wins 2016 METS DAME Award
Do you know a child or perhaps a dog or a cat that absolutely hates having a bath? Do you know a child or perhaps a dog or a cat that absolutely hates having a bath? Well here are a range of Men’s and Women’s tops that are so hydrophobic the only adjective that describes them is hate.
Posted on 17 Nov
Southern Spars at METS Trade Show, Amsterdam
Southern Spars is attending the METS Trade Show in Amsterdam, the Netherlands again this year. Southern Spars is attending the METS Trade Show in Amsterdam, the Netherlands again this year. On the stand this year we will have founder and director of sales, Mark Hauser, senior designer Steve Wilson, sales managers Dean Harper and Paul MacDonald, general manager Peter Batcheler and other sales and technical staff.
Posted on 14 Nov
Watersports ARFA Goggle from Barz Optics
When on the water and you're in the waves, then sometimes sunglasses alone just don't cut it. When on the water and you're in the waves, then sometimes sunglasses alone just don't cut it. This is where the Arfa sunglass / goggle comes into play - originally developed for surfing, but applicable for a number of watersports including sailing, windsurfing and jet-skiing.
Posted on 10 Nov
Olympian Bora Gulari joins Quantum Racing as helmsman for 2017
With owner-driver Doug steering the boat in Key West, Gulari will serve as strategist and begin training with the team. In January, when Quantum Racing toes up to the starting line at Quantum Key West Race Week, the crew will include Bora Gulari who is joining the team for the 2017 52 Super Series. With owner-driver Doug Devos steering the boat in Key West, Gulari will serve as strategist and begin his training with the team.
Posted on 10 Nov
World Sailing - GAC Pindar sign long term partnership with world body
GAC Pindar have confirmed that they have entered in to partnership with World Sailing. GAC Pindar have signed a memorandum of understanding for a long-term partnership with the international governing body and the anticipated relationship will see GAC Pindar become an Official Partner of World Sailing. The relationship will last until 31 December 2020, with GAC Pindar granted exclusivity in the marine logistics and shipping sector.
Posted on 10 Nov
SAP Sailing Analytics helping Extreme Sailing Series push rim of sport
The Extreme Sailing Series™ isn't just at the forefront of its sport; it is also a leader in developing new technologies The Extreme Sailing Series™ isn't just at the forefront of its sport; it is also a leader in developing new technologies and pushing the boundaries of what's possible on the water.
Posted on 10 Nov