Please select your home edition
Edition
Wildwind 2016 728x90

Riviera rewards dealer excellence in Australia and New Zealand

by Stephen Milne on 22 Aug 2011
Service Award recipient Sharm Brown is congratulated by R Marine Queensland’s dealer principal Randall Jones Riviera . http://www.riviera.com.au
Innovation and creativity in these challenging times have earned R Marine New Zealand Riviera’s most esteemed Dealership of the Year award.

The annual Australia/New Zealand Dealer of the Year awards recognise excellence, outstanding achievement and dedication to Riviera’s loyal owners and brand.

Dealers are judged on their ability both to service Riviera customer needs and boats, conduct client events and professional representation of the brand, overall boat sales both of new and pre-owned Rivieras, co-operation with the factory’s business guidelines, ethics and communication with dealer support services, dealership presentation and customer satisfaction.

The annual Dealer Awards have been running consistently for the past 17 years.

R Marine New Zealand dealer principal Bruce McGill said winning the Dealership of the Year Award would not have been possible without the tremendous effort put in by each and every member of the 18 strong team.

'The Dealership of the Year award is in recognition of the initiatives we have introduced to allow us to withstand the impact of the current economic climate by providing innovative customer services and support. Particular mention was made of the ‘Concierge and Service Contract’ concepts we have introduced,' he said.

'I’m so proud of the team at R Marine New Zealand and thank all the crew for their effort throughout the year.'

Riviera director of brand and communication Stephen Milne said it was pleasing to see a high level of passion and strong sales results in these challenging times.

'I congratulate all our dealer staff for a tremendous effort and I have no doubt that Riviera’s success today is a direct result of the dedication and enthusiasm of the solid dealership network we have in place in Australia and New Zealand,' he said.

R Marine Queensland’s service technician Sharm Brown was awarded this year’s award for Service Excellence by an individual in Australia/New Zealand for his dedication and exceptional customer service.

Sharm has spent a lifetime in the marine industry, having worked with his father who owned the slipway at Runaway Bay Marina before gaining his skippers ticket in the mid 90s.



Sharm has worked on vessels as large as 50 metres and has also owned his own commercial crabbing vessel.

Sharm said he enjoyed working for Riviera and he was thrilled to receive the award.

'I find the work at Riviera very satisfying and I love working with a world-class product,' he said.

'I thrive on customer interaction and listening to their service and warranty needs and helping them find solutions.'

R Marine Sydney was recognised for its outstanding sales success with the highest number of boats sold in the region during the past 12 months and dealer principal Michael Joyce was presented with the award for Sales Excellence by a dealership in Australia/New Zealand. This is the 11th consecutive year that R Marine Sydney have been awarded this honour.

Peter Devery from R Marine Sydney received the award for Sales Excellence by and individual in Australia/New Zealand for the second consecutive year.

R Marine Sydney dealer principal Michael Joyce said it was an honour for his dealership to receive these awards.

'Peter has attributed to a very secure team, everyone aspires to look after everyone’s clients equally and it is a real team effort, we are one big family here at R Marine Sydney. Everyone works together and Peter gets a lot of support from the sales guys,' Michael said.

'I am very proud of R Marine Sydney’s sales success, positive attitude, enthusiasm and the fact that we work as a team with Riviera and the other dealers, it’s an exceptional relationship.'

Peter Devery began his career in the marine industry 13 years ago and prior to that he completed an apprenticeship in the Air Force where he fitted guns and missiles to air craft.

Peter said he was proud to be working with Riviera, a world class brand.

'Particularly after the 2011 Sydney International Boat Show, I saw how well respected Riviera is within the industry and it makes me feel very proud to be associated with what is truly an Australian boating icon,' he said.

'I am very extremely to receive this award and I appreciate the recognition by Riviera for my efforts.'

Riviera offers 20 different models from 36 to 85 feet across four model series Flybridge, Sport Yacht, Offshore Express and Motor Yachts.

For more information, please go to www.riviera.com.au

Barz Optics - San Juan Worlds Best EyewearZhik Isotak Ocean 660x82T Clewring Cruising

Related Articles

America's Cup - Southern Spars to build AC50 for Emirates Team NZ
Southern Spars has been appointed to build Emirates Team New Zealand’s AC50 wingsailed foiling catamaran One of the world's leading composite engineering companies, Southern Spars has been appointed to build Emirates Team New Zealand’s AC50 wingsailed foiling catamaran for the 35th America’s Cup campaign. The move marks a shift away from Cookson Boats who have been Team New Zealand's boatbuilder since 2000. No reasons have been given for the decision to change the builder.
Posted on 24 Jul
Upffront.com - Tuff Luff and Harken Headfoils
Upffront.com is a comprehensive online purchasing platform for performance sailing hardware and rigging systems Upffront.com is a comprehensive online purchasing platform for performance sailing hardware and rigging systems; orders are processed 24 hours a day, 365 days a year and we deliver to customers located anywhere in the world.
Posted on 8 Jul
Barz floating sunglasses - Ideal for sailing in rough conditions
Our SAN JUAN floating model fitted with 1.1mm Acetate Lenses have a density of 0.95 GM/ML Barz floating sunglasses float in rough conditions. Most sunglasses that say they float, only float in the bathtub as once they break surface tension (or if there is any movement on top of the water)... down they go...
Posted on 7 Jul
Free $US3,000 Carbon Vang with SouthernFurl boom orders in July
Southern Spars is giving a free carbon vang - valued at US$3,000 - with SouthernFurl in-boom furlers ordered in July Southern Spars is giving away a free carbon vang - valued at US$3,000 - with all of their SouthernFurl in-boom furlers ordered in July. Carbon gas vangs make a great addition to the furling boom package, though if you’d prefer to keep your existing one, Southern Spars will offer you a 5% discount on the price of your boom instead.
Posted on 29 Jun
11th Hour Racing to present at annual Green Sports Alliance Summit
11th Hour Racing is headed to Houston, Texas, to present at the annual Green Sports Alliance Summit 11th Hour Racing is headed to Houston, Texas, to present at the annual Green Sports Alliance Summit, June 28-30, the world’s largest gathering for the sports community around sustainability, including both professional and collegiate sports teams, leagues and venues.
Posted on 25 Jun
PredictWind - Stunning new forecast maps
When developing the Offshore App, we had to rethink maps for offshore sailors. When developing the Offshore App, we had to rethink maps for offshore sailors. The mapping technology was rebuilt to be faster, have smaller downloads and be able to smoothly animate PredictWind’s advanced forecasts. Following the success of the Offshore App, we’re releasing this unique display technology across all other platforms, including the forecast website, Android and iOS Apps
Posted on 24 Jun
Extreme Sailing Series™ partners with Cisco Systems
The global technology company will provide exclusive networking solutions that will transform wireless connectivity The first venue at which members of the public, race officials and sailors will benefit from the Cisco WiFi solutions will be Cardiff – the third Act of the 2016 season – where the action gets underway on the water on 23 June. As an Official Series Supplier, Cisco will provide similar facilities at the remaining Acts of 2016.
Posted on 22 Jun
Volvo Ocean Race makes key changes to its leadership team
The re-shuffle which follows Mark Turner’s appointment as CEO, is aimed at driving innovation of sailing’s offshore race Lawrence is currently Race Director of the Extreme Sailing Series, and arrives with bags of sailing and commercial expertise, having previously managed events in all of the territories that will be visited during the 2017-18 edition.
Posted on 21 Jun
Interview with Tristan Hutt at the Zhik Avlare launch party
We spoke to Tristan Hutt of Zhik at the Avlare launch party which was held at Ocean Leisure in London on 2nd June. We spoke to Tristan Hutt of Zhik at the Avlare launch party which was held at Ocean Leisure in London on Thursday 2nd June.
Posted on 14 Jun
World Sailing invites bids for 2017 and 2018 Annual Conference
Annual Conference brings together more than 400 delegates over a seven-day period every first full week of November. World Sailing's Annual Conference brings together more than 400 delegates over a seven-day period every first full week of November. It is the central meeting point where the strategy of sailing is reviewed, discussed and celebrated.
Posted on 7 Jun