MIAA expands education program

Westhaven Marina
Sail-World.com/NZ ©
The Marina Industries Association of Australia (MIAA) is offering a premier marina managers education program to assist in the professional development of marina staff at an internationally recognised level.

Marina staff have enjoyed a very successful program in 2006 which included the introduction of courses, Straddle Carrier Operations, (which studies the operations and maintenance of a straddle carrier) and Introduction to Marina Management, (an overview of good marina management practice). All courses have received great reviews from participating delegates, with some managers already signing their staff up for the coming programs.

New courses for 2007 include the Internationally recognised Marine Service Managers Program which aims to give employees working in a leadership role in a marine service organisation a complete understanding of all processes required to successfully manage the activities involved with subcontractors, the procurement of parts, the preparation of cost estimates and time schedules that ensures the timely completion of a clients boat repair, refurbishment or maintenance. Also in 2007 the MIAA has scheduled to run a customer service course with Larry Halgren from the International Marina Institute (IMI). This one day program will give marina employees an understanding of the importance of good customer service skills and how to develop a good customer service philosophy in an open forum/workshop format.

Upcoming marina management courses

Advanced Marina Management - 15th - 20th April 2007 (Newport NSW)
Customer Service in Marinas - 1st June 2007 (Southport Qld)
Service Managers Program - 18th - 21st June 2007 (North Sydney NSW)
Straddle Carrier Course - 15th September 2007 (Fremantle WA)
Introduction to Marinas - 16th September 2007 (Fremantle WA)
Intermediate Marina Management - 21st - 25th October 2007 (Scholarship available) (NSW)
Straddle Carrier Course - 24th November 2007 (NSW)
Introduction to Marina Management - 25th November 2007 (NSW)
Customer Service in Marinas - 15th March 2008 (NSW)
Marine Service Managers Program - 12th - 15th May 2008 (QLD)
Straddle Carrier Course - 7th June 2008 (Vic/SA)
Introduction to Marinas - 8th June 2008 (Vic/SA)
Introduction to Marinas - 9th August 2008 (New Zealand)
Intermediate Marina Management - 21st - 25th September 2008 (Scholarship)
(NSW)
Customer Service in Marinas - 18th October 2008 (Vic)
Straddle Carrier Course - 8th November 2008 (Qld)
Introduction to Marinas - 9th November 2008 (Qld)

For further information www.marinas.net.au

The Marina Industries Association of Australia (MIAA) is the peak industry
body in Australia for the owners, managers and operators of marinas, slipways, boatyards, berthing, mooring and other marine storage facilities and sailing and cruising boating clubs.

Marina Industries Association of Australia (MIAA)
+61 02 9439 5806
+61 02 9439 3983
http://www.sail-world.com/31187